TERMS & CONDITIONS

• Access to suitable parking at/close to the venue for the instructor will be needed for the practical session. If this is not available, we need to be informed 7 days prior to the course start date since, dependent on the amount of equipment brought, the course may have to be cancelled if the available parking is too far away from the venue. If the course must be cancelled due to parking issues, no refund will be offered, however if suitable notice is given, we may offer a date transfer or a place for each person on an Open Course (there will be a charge for the difference in course costs and it will be each student’s responsibility to complete the online sections for the Open Course).

• Only once payment has been received, is the course confirmed. If you have chosen the blended learning format, you will then be sent an email confirming the course and the online account invitation will be sent 6 weeks prior to the face to face. Each student must create an account and complete the course in their own name. If this is not completed, they will not be able to attend the face-to-face session.

• Full payment must be made by the invoice due date, unless a deposit option has been agreed. If payment is not made by the due date, the course date may be forfeit. We reserve the right (under the Late Payment of Commercial Debts (Interest) Act 1998) to charge the customer for interest on any amounts overdue at the following rates:

o   +8% of total invoice from the due date, per month

o   +16% of total invoice if not paid by the course date (and the course goes ahead), per month

If there is a problem with the invoice due date, please contact Pam prior to that date to discuss options. If this is done after the due date, interest may still be added.

• If you have paid for the minimum class rate and additional students attend, you will be charged at an “extra student” rate of £50 per person. Sufficient notice of final numbers must be given to ensure adequate paperwork accompanies the instructor. If this is not done, we cannot guarantee that enough paperwork will be provided.

• Face-to-face timings shown are for the actual course delivery. Additional time may be required, and access to the teaching venue facilitated, for setting up and breaking down the classroom/equipment – usually around 20 -30 minutes either side of the course is sufficient.

• The training/assessment venue for the face-to-face sessions must be suitable for that purpose (i.e. no interruptions, appropriate environment, access to facilities, sufficient space to allow current social distancing guidelines), and due to disruption to other students, latecomers may be turned away.

• The cost of any car parking (including any fines incurred) will be added to the course cost. If parking meters need to be utilised the client may need provide payment at the time as the instructor may not have change to put into the meter, or access to online payment options.

• If you wish to cancel your course, we must receive notification in writing with more than 3 weeks’ notice in order to issue a refund. This refund will only be applied if no participant has accessed the online course. If your course has been paid for in full, we will refund the payment in line with the following scale, these are all subject to an administrative fee of £25.

o   100% if cancelled with more than 21 days’ notice (minus admin charge)

o   50% if cancelled within 15-21 days

o   25% if cancelled within 7-14 days

o   No refund will be offered if cancelled within 7 days of the course.

• Deposit Options – If you wish to extend the invoice due date but retain your course date, this can be arranged by way of a non-refundable deposit. This will be 20% of the invoice amount, due within 10 days and the remaining invoice amount would be due 4 weeks prior to the face-to-face date.

• No refund will be offered once students start accessing the online element. However, in exceptional circumstances, if you can’t then host the agreed face-to-face date, it may be changed to a mutually convenient date – an administration charge may be incurred.

• Delegates who do not complete the online session BEFORE the practical session, within the stated time frame, will not be allowed to attend the face-to-face session.

• Unless specifically requested, our Emergency First Aid at Work courses are now delivered via a blended learning format (½ day online course + ½ day face-to-face). Due to the HSE requirements for a workplace certificate, there must be face-to-face sessions to ensure competency in the practical skills. Students can access and undertake the online course in their own time, at their own pace, but it must be completed BEFORE the face-to-face session.

• Certificates will not be issued until full payment has been received